Guarantee / Returns
We value customer satisfaction. An enjoyable shopping experience and customer service is important to Sari Saheli for all its products. Products are designed, manufactured and shipped to you with great care and quality. Still there could be incidents where product might not reach you in its perfect condition. Please contact us and we will try our best to accommodate your need to your satisfaction. Please note that level of guarantee varies on different products. Items in Cosmetic jewelry category come with limited warranty.
Easy Clips: For any concerns or defects, please contact us within 24 hours of receiving the product. It being a low priced item, by the time S&H costs are factored in, it is not viable for us to offer any refunds on this product. You may return the item at your own shipping expense for store credit. Store credit will be price paid minus shipping.
The Pleatmaker: We offer 30 day guarantee on the pleatmaker as long as you return the item in its original packaging. Return shipping to be paid by the customer. Full refund for returns within 30 days. Store credit after 30 days but within 90 days of purchase. Store credit/refund will be price paid minus shipping.
Our hope and belief is that you will like our products and find them useful.
We accept most of the major credit cards and Paypal payments. Sarisaheli.com is a secure website. If you still hesitate to enter your credit card information on the website, you may select manual payment. We will contact you to take your payment over the phone. Indian customers can also pay via direct deposit to our account in India. Full payment must be made before the orders will be shipped.
USA Orders: All orders are shipped within 24 hours. Standard shipping is via USPS First class mail that delivers within 3-5 days. Customer is notified with the tracking# after the shipment is made. If you register on the website, you will be able to check your order status online.
India Orders: All India orders are shipped within 24 hours via private courier services. Delivery time can be 4 – 7 days. For some remote areas, it may take longer. A detailed address is helpful. Customer is notified with the tracking# after the shipment is made. If you register on the website, you will be able to check your order status online.
All Other Countries: Orders are shipped from USA within 24 hours via USPS (United States Postal Service). Delivery time can be 1 to 2 weeks. A detailed address is helpful. Customer is notified with the tracking# after the shipment is made. However, once the pkg leaves USA, it is not traceable. If you register on the website, you will be able to check your order status online.
In some rare cases, a pkg may get delayed or even lost. If tracking shows that pkg left USA, but the customer did not receive it within 20 days, we will ship a new order Special Orders / Customized Shipping Needs: Please contact us at firstname.lastname@example.org